WHAT IS A BOOKING?


A Booking is the new means of viewing and editing customer/guest data pertaining to one transaction. The Booking includes transaction or booking details, detailed booking history and allows you to make changes to a booking.

Locate and click on a booking to view detailed booking details, and perform actions and edits to the booking all in one place.  


THE BOOKING WILL INCLUDE:

  • Booking Overview, Event Time,  Date, Purchaser Name and Email, Subscribe/Unsubscribe Status, Post Event Email Details. 
  • Date Exchange, Refund, View Tickets, Resend Tickets, Email Guests 
  • Tickets and Guest Information, Booking Questions, Booking Notes, Transaction Details, and detailed booking History.


NOTE: Use the EDIT button in every section to make changes. 



BOOKING HISTORY


If you select the History Tab at the top of the booking, you will then see a timeline of all the changes made to that booking, the automated confirmation/reminder/post-event emails sent, any canned responses or custom emails sent through EzTix, and whether or not the emails received were opened and clicked by the customer.



Information will include before and after picture of content changes, a date and time stamp of each change and the name of the user. 

 

RESEND TICKETS 


STEP 1: Locate the booking, through BOOKINGS or EVENTS > View BOOKING. 

STEP 2: Click on that booking. Select the "Resend Tickets" button. 

STEP 3: Confirm the email address where the email should be sent and make any adjustments needed.

STEP 4: Click Send.

 

EMAIL GUESTS

 

STEP 1: Access a booking through  BOOKINGS or select the email guests button in the Events>Select Event>  BOOKINGS tab

STEP 2: Click on the booking to open up the action/details.  Select the EMAIL GUESTS button in the BOOKING  pop up or on the top left hand side of your MANIFEST -(EVENTS > VIEW BOOKINGS) 

STEP 3:  Once you've entered the EMAIL GUESTS section, select your email recipients.

  • This function will automatically assume you would like to send your email to all guests who have provided an email address. 
  • If you are emailing a guest from EVENTS, the email guests function will automatically send to all guests who have provided an email address. 
  • If you are sending a canned response or email from a BOOKING (BOOKINGS or Locating a booking through EVENTS) you can isolate the email deployment by clicking on a guest name to de-select email recipients that you would not like the email to be delivered to.

NOTE:  Guest Names outlined in green with a green check mark will be sent an email. 

STEP 4: Select the desired Canned Response  OR Insert desired email copy into the text field. 

  • Notice your predetermined canned response will populate in the text box below. You'll then have the option to edit the content of that canned response, add or remove any attachments. 
  • To edit, or upload attachments when sending your email/canned response, click the safety pin - which will prompt you to upload a file from your computer or remove an attachment. 

STEP 5: To send your canned response or email - click SEND 

 

PROCESSING A DATE EXCHANGE


STEP 1: Locate the booking, through BOOKINGS or EVENTS > View BOOKING.

STEP 2: Click on that booking. Select the Date Exchange link within booking you would like to exchange. This will start the ticket exchange process.

STEP 3: Select the tickets that you would like to exchange. Note that you can exchange some or all the tickets on the order.

STEP 4: Select the new tour date followed by the type of tickets on the new tour.

NOTE:  You can exchange tickets to a different tour but NO difference in cost will be credited or collected.

STEP 5:Once you have selected the new tickets, select Exchange to complete the date change. A confirmation email containing new tickets will be sent to the ticket buyers.

 

PROCESSING REFUNDS - CUSTOM, PER TICKET, FULL ORDER


STEP 1: Locate your booking by searching for the guest's last name, email etc in the search section of BOOKINGS tab or EVENTS > BOOKINGS.

STEP 2: Locate the booking, Click anywhere on that booking and the BOOKING pop up will open. Then select "Refund" in the menu row below the corresponding booking.

  • You will then be prompted to select Full Order, Per Ticket or Custom Refund. Choose the appropriate refund option.
  • Full Order: This option will completely cancel all tickets on a booking and provide a 100% refund to the purchaser.
  • Per Ticket: Select specific tickets to be refunded at 100% including ticketing fees and applicable taxes.  The tickets will be canceled.
  • As soon as you check off the tickets you'd like to cancel, you will be asked to verify the cancellation of the tickets.
  • Custom Refund: Provide a refund based on a percentage or fixed dollar amount up to the booking's total.  You may also choose to cancel specific tickets on the order.  For example, a guest wants a refund, but your policy states there is a 20% cancellation fee.  You could provide a refund of 80% and cancel all of the tickets.
  • As soon as you check off the tickets you'd like to cancel, you will be asked to verify the cancellation of the tickets.

NOTE: Refunds take three to five business days to be credited back to the buyer's credit card account, although confirmation emails are sent immediately.

 

CONVERT TO E-CERTIFICATE


STEP 1: Locate your booking by searching for the guest's last name, email etc in the search section of BOOKINGS tab or EVENTS > BOOKINGS.

STEP 2: Locate the booking, Click anywhere on that booking and the BOOKING pop up will open. Then select "Convert to E-cert" in the menu row below the corresponding booking.

STEP 3: Select the tickets to be converted using the check boxes, and click "Process Refund".

STEP 4: Your customer will receive a confirmation email including their E-Certificate code, that they can use to re-book at their leisure.


For further assistance please contact partnersupport@eztix.com or call us at 1-877-413-2488.