In brief: There are three different ways you can refund an order, please refer to the steps below to understand your options.
PROCESSING REFUNDS: CUSTOM, PER TICKET, FULL ORDER
STEP 1: Locate your booking by searching for the guest's last name or email in the search section of BOOKINGS tab or EVENTS > BOOKINGS.
STEP 2: Locate the booking, Click anywhere on that booking and the BOOKING will open. Then select "Refund" in the menu row below the corresponding booking.
STEP 3: You will then be prompted to select Full Order, Per Ticket or Custom Refund. Choose the appropriate refund option.
- This option will completely cancel all tickets on a booking and provide a 100% refund to the purchaser.
- Select specific tickets to be refunded at 100% including ticketing fees and applicable taxes. The tickets will be canceled.
As soon as you check off the tickets you'd like to cancel (by selecting the box), you will be asked to verify the cancellation of the tickets.
- Provide a refund based on a percentage or fixed dollar amount up to the booking's total. You may also choose to cancel specific tickets on the order. For example, a guest wants a refund, but your policy states there is a 20% cancellation fee. You could provide a refund of 80% and cancel all of the tickets.
- As soon as you check off the tickets you'd like to cancel, you will be asked to verify the cancellation of the tickets.
NOTE: Refunds take three to five business days to be credited back to the buyer's credit card account, although refund confirmation emails are sent immediately.
For further assistance please contact firstname.lastname@example.org or call us at 1-877-413-2488.