In brief: You may find yourself scrambling to email your guests or create content for the same weather alert, meeting/event location changes or announcements about dietary restrictions. The Canned Responses feature will allow you to create and store pre-formatted email content within EzTix, allowing you to quickly send out that alert email to your guests on the go! The Canned Responses feature will also allow you to send attachments to your guests as a whole as well as to individual guests. 


NOTE: You cannot use this feature to deploy marketing or promotional material to your guests. The Canned Responses feature should only be used to alert guests booked on your experience of changes or notices specific to that event. 


HOW TO CREATE A NEW CANNED RESPONSE


STEP 1:

Select the GLOBAL EVENT MANAGEMENT TAB at the top right hand side of your screen



STEP 2:

Select the CANNED RESPONSES tab on the left hand side. 



STEP 3:

  • Select ADD NEW CANNED RESPONSE button to create your new canned response.

  • You will then be prompted to enter your subject line, your canned response email content (body of the email), and assign it to the templates it's applicable to. 
  • To add an attachment, click the safety pin - which will prompt you to upload a file from your computer.
  • Once you've completed formatting your canned response, click Save Response

 


HOW TO EDIT CANNED RESPONSES

 If you'd like to edit, preview, deactivate or delete your canned response, follow these steps. 


STEP 1:

 Select the GLOBAL EVENT MANAGEMENT tab at the top right hand side of your EzTix OCP screen


STEP 2:

 Select the CANNED RESPONSES tab on the left hand side. 


STEP 3:

Locate the CANNED RESPONSE you would like to edit, and select Edit Response from the action menu items on the right hand side.  You can then edit the content, remove or add attachments as needed. 


STEP 4:

To Hide a Canned Response from appearing in your EMAIL GUESTS canned responses options, Select the Deactivate from the action menu items. 

To view inactive templates and reactivate, simple select the SHOW INACTIVE EYE ICON on the top right hand side. and your inactive canned responses will populate on the screen. 


 


NOTE: The email address that guests can respond to/will see canned emails coming from is determined under Global Events Management > Notifications, in the field "Reply To Email Address." This can be updated at any time and applies to all tour/event templates.


For further assistance please contact partnersupport@eztix.com or call us at 1-877-413-2488.