IMPORTANT NOTE: If you have not added custom headers to any of your tour templates, the Customization Default settings that you upload will apply to ALL YOUR E-TICKETS. Ensure you have uploaded a custom header to all of your templates (TEMPLATES > CUSTOMIZATION > E - TICKET HEADER).
Login to EzTix
Select the Global Event Management Tab on the right hand side of the menu.
Select the "Customization Defaults" tab on the left hand side of the account
Select "Choose File" and upload a new header image based on the specs listed. You'll notice it's height is anywhere between 100-400 pixels, width is minimum of 890 pixels and the max file size is 100KB.
Upload the header image based on the specs listed.
If you wish to customize a footer image, this can be done just below the header customization of Ticket Page Header.
Be sure to save any changes.