In brief: This article will show you how to configure or change your Tour Guides' reminder emails. These reminder emails are automatically sent prior to a tour you've assigned a guide to.
HOW TO ENABLE REMINDER EMAILS TO YOUR TOUR GUIDES
Login to EzTix
Select Global Event Management on the top right hand side of your screen.
Click on User Management in the menu bar on the left of the work view.
Locate the Tour Guide in your list of users, and select Edit User from the right hand side actions menu - corresponding to that user.
Once this screen loads, you'll see your permissions.
Verify their email address is up to date, and select the check box beside "Send Reminder Email 24 hours prior to tour start."