In brief: Once your Tour Guide has been set up with an account and assigned to the appropriate templates, you can now assign them to the tour dates that they are working. 


HOW TO ASSIGN YOUR GUIDES THROUGH EVENTS TAB


STEP 1:

Click "Events" in the main header menu


STEP 2:

You will see the full list of all upcoming experience dates. Simply scroll through the list, or jump to a date using the date picker at the top of the page. 


STEP 3:

Select the "Edit" icon under the tour guide column for a particular to assign available tour guides.


Once you've clicked Edit, drag and drop available tour guides into the "Selected" tour guides column. You can also drag and rearrange the order of guides as well once they are in the selected guides column. 


Click "Notify tour Guides" to update tour guides and let them know in real time that they are assigned to the tour or removed from the tour. Note the email will only send out to the guides who's status have been updated or changed (removed/added). 

This will be sent by email. 


Remember to click "Save"!


You can continue to scroll through the event list to continue assigning them to their designated tours or use the bulk editing tool to speed up the pace! 


HOW TO BULK ASSIGN YOUR GUIDES TO MULTIPLE EVENTS AT ONCE


First select your events by selecting the box adgacent to the event title or clicking the "select all" box at the top of the page to select all events on that page. 



then select "Change Tour Guides" from the bulk actions dropdown menu



Next, Drag and Drop your available guides to the "Selected Guides" and save. 


To remove the guide, simply click on the X next to their name 



Click to notify guides. Note this will send an email out about ALL EVENTS




NOTE: When Tour Guides access EzTix they will only see the tours they are assigned to. When a tour is marked as pending, the guide will still see the tour in the list with the word PENDING listed beside it.


HOW TO BULK ASSIGN TOUR GUIDES WHEN ADDING NEW TOUR DATES

You can only bulk assign Tour Guides if you are also in the process of bulk creating new tour dates. The following steps outline how to do so in Advance Options.


STEP 1:

TEMPLATES > MANAGE TOUR DATES> CLICK ON DATE


STEP 2:

You will then be presented with Advanced Options. 


STEP 3:

Simply click the advanced options. 


STEP 4:

Then, simply select available tour guides from the list, and create your tours!

 

For further assistance please contact partnersupport@eztix.com or call us at talkdesk1-877-413-2488.