TABLE OF CONTENTS

  1. Set Your Password
  2. Company Description
  3. Policies & Escalation
  4. Sales FAQs
  5. Customizations
  6. Google Adwords & Analytics
  7. Social Media Links


The first step in selling tickets to your new tour or event with EzTix is the setup of your account.  A member of our team will create the account for you and send you details on how to login with a username and password.

Visit the EzTix Login page to input your credentials and let's get going.

STEP 1: Set Your Password

The password given to you by your account representative is only a temporary password.  It is vital to the security of your account that you have a unique password known only to you.

If you're a tour operator, you'll be looking at the Calendar view after login.  Event Partners will see the Events View.  From either of these screens, click on the Global Event Management tab at the top of your work area. 

  • On the left hand side of your Global Events Management view, you'll see a list of tabs.  Locate User Management and click.
    This is the screen where you'll be able to change your own password, but also add and manage your other users.
  • Click on the Key beside your name to send a Password Reset email to yourself.  
  • Follow the link in the email to be directed to the Password Reset form, fill in your new password, confirm it and press reset.


STEP 2: Company Description

Your company description allows our call centre staff to know a bit more about your company and what you are selling.  This information allows us to better represent your brand and best serve your guests.

This description must be kept to 800 characters or less.

  • Return to the Global Events Management screen on your main menu. The first screen is the Account Settings Tab.  You should see the field that allows you to type in your company description.  If you do not, click on the Account Settings tab on the left of your work screen.
  • Click the Save button on the bottom right side of your work screen.


STEP 3: Company Policies & Escalation Process


Please review HOW TO SET YOUR REFUND/EXCHANGE, REQUEST ESCALATION POLICIES and HOW TO SET YOUR OVERSELL POLICY for a more thorough understanding of the escalation policies that should be set in place for your account. 



STEP 4: Sales FAQs

The Sales FAQs are your opportunity to provide additional details to the call centre agents aside from those listed in your tour or event descriptions.  These questions and answers should have details like age restrictions, accessibility notes, weather restrictions or other common questions you are likely to hear from your potential guests.

  • Return to the Global Events Management screen by clicking the link above the work area.
  • On the left side of your work area, find the Call Centre FAQ tab and click.
  • Click on the grey button to Add FAQ.
  • In the popup, write the question in the top field, followed by it's answer below.
  • Click Save.

Repeat this process as many times as you need to populate your FAQ section.


STEP 5: Customizations

EzTix allows you to set colors and custom images for your Emails, Ticketing Pages and Tickets.

  • To get started, head to Global Event Management, using the link at the top of your work screen.
  • On the left menu bar, click on Customization Defaults
  • You're now looking at the Ticketing Page Customization page.


TICKETING PAGE

  • First, upload an image to use as a header on your ticketing page.  This should match as closely as possible to the header on your website.  The image size must be 890 pixels wide, and between 200 to 400 pixels tall.  File size should be no greater than 100 kb.
  • Upload a footer.  The image size must be 890 pixels wide, and 200 pixels tall.  Filesize must be no greater than 100 kb
  • For assistance in having a headers and footers created for you by our design team, email us at orgsupport@eztix.com
  • Set your color.  This color should be, or match, the main color you use in your branding.  ie. Starbucks uses green, GM uses blue etc.  The color code should be in html format (#000000 is black).  If you do not have or know your code, use the color selector by clicking on the field in the color selection area.
  • Payment Confirmation Message is next.  In the text field, add any copy you would like your guests to see after they have confirmed their ticket purchase.
  • Click the Save Button.

E-TICKET

  • Near the top of your work screen, click the E-TICKET tab.
  • Upload a header for your ticket.  It must be 882 pixels wide by between 100 and 200 pixels tall.  Maximum file size is 100 kb.
  • Click the save button.

E-MAILS

  • Near the top of your work screen, click the E-Mails tab.
  • Upload a header for your ticket.  It must be 821 pixels wide by between 100 and 200 pixels tall.  Maximum file size is 100 kb.
  • Click the save button.

STEP 6: Google Adwords and Analytics

Keeping tabs on your traffic and measuring the success of your Google Adwords campaigns is the next stop on your path to selling your tickets.  If you are not using either of these products from Google, feel free to skip this section.  Otherwise, read on!

  • Head to Global Event Management if you're not already there.  Click on the link at the top of your work screen.
  • On the left menu list, click on the tab labeled Google Tracking.
  • Add your Google Analytics Account ID in the appropriate field.
  • If applicable, add your Google Adwords Conversion Label & Google Adwords Conversion ID in the appropriate fields.
  • Click Save.


STEP 7: Social Media Links

Allowing your guests to share the news of their ticket purchase is a great way to find more guests for future tours!

  • Head to Global Event Management if you're not already there.  Click on the link at the top of your work screen.
  • On the left menu list, click on the tab labeled Social Media.
  • Check the appropriate boxes if you'd like to share links to your social accounts on your Email Confirmation page and Ticket Confirmation page.
  •  Add the Facebook and Twitter addresses for your accounts, if applicable.
  • You can also customize the labels above the share links, should you choose to do so.
  • Click Save.


Congrats! The nuts and bolts of your account are now in place! For further assistance please contact partnersupport@eztix.com or call us at 1-877-413-2488.