In brief:  The following article outlines how to integrate EzTix Buyer Support Chat on your website to help answer ticket buyer questions, interact with prospective buyers and increase conversions.  


NOTE: You must confirm with EzTix Partner Support and receive written confirmation before implementing chat support on your website. Please contact us at: partnersupport@eztix.com


Once you've received confirmation to implement chat support, please have an experienced web developer proceed with adding the following script to your website. 


Copy and Paste this code before the last </body> tag on your website; 


<script type='text/javascript'>var fc_CSS=document.createElement('link');fc_CSS.setAttribute('rel','stylesheet');var fc_isSecured = (window.location && window.location.protocol == 'https:');var fc_lang = document.getElementsByTagName('html')[0].getAttribute('lang'); var fc_rtlLanguages = ['ar','he']; var fc_rtlSuffix = (fc_rtlLanguages.indexOf(fc_lang) >= 0) ? '-rtl' : '';fc_CSS.setAttribute('type','text/css');fc_CSS.setAttribute('href',((fc_isSecured)? 'https://d36mpcpuzc4ztk.cloudfront.net':'http://assets1.chat.freshdesk.com')+'/css/visitor'+fc_rtlSuffix+'.css');document.getElementsByTagName('head')[0].appendChild(fc_CSS);var fc_JS=document.createElement('script'); fc_JS.type='text/javascript'; fc_JS.defer=true;fc_JS.src=((fc_isSecured)?'https://d36mpcpuzc4ztk.cloudfront.net':'http://assets.chat.freshdesk.com')+'/js/visitor.js';(document.body?document.body:document.getElementsByTagName('head')[0]).appendChild(fc_JS);window.livechat_setting= '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';</script>


Update the Color of the Chat Widget: 

 

 In order to update the color of the chat widget, simply customize the CSS on your website (wherever this is currently placed). Paste the following code to update the color, but replace the @color with the hex color code you want. Location of code implementation for color customization may vary depending on the website you have and may require a plugin to implement. It is recommend that only experienced web developers implement color customization. 


body #lc_chat_layout #lc_chat_header { background-color: @color; }

body #lc_chat_layout #lc_chat_container .lc-button-submit { background-color: @color; }

body #lc_chat_layout #lc_chat_container .lc-guest, body #lc_chat_layout #lc_chat_container .lc-welcome-message { background-color: @color; border-color: @color; }

body #lc_chat_layout #lc_chat_container .lc-guest .lc-msg, body #lc_chat_layout #lc_chat_container .lc-welcome-messag .lc-msg { color: #fff; }


For further assistance please contact partnersupport@eztix.com or call us at 1-877-413-2488.