In brief: Our data provider is a Global Provider that connects to both Rogers and Bell networks. The following troubleshooting steps should be taken if: a scanner appears to be connected to Bell or Rogers (visible in the top left hand side of the home screen) and have full signal strength (4-5 solid circles) yet is unable to connect to the internet and EzScanner app, to ensure that global data receptivity is activated:


STEP 1: UPDATE IPHONE/IPAD SETTINGS

Go to Settings > Phone > SIM Applications > Select Location > choose "Global +"


STEP 2: UPDATE VIA APNCHANGER.ORG

  • While connected to Wifi and the iPhone/iPad has Internet access, please open the Safari application
  • Go to m.apnchanger.org
  • Select “manually”
  • Enter "globaldata" into the APN Name field (all lowercases without a space)
  • I.E
  • No username or password is required.

  • Click on install.
  • You will be prompted to click install 1-3 more times thereafter. 
  • It is best to the turn off and back on your device to ensure sync is complete. This will now allow the device to pick up data from Rogers, Bell and any providers that are added to our data's coverage in the future.


For further assistance please contact partnersupport@eztix.com or call us at 1-877-413-2488.