Procedure for USA:


1. Please turn phone OFF

2. Insert Surfroam SIM and turn phone ON

3. Go to Settings > Mobile Data > check that Mobile data switch is ON

4. Go to Settings > Mobile Data > Mobile Data Options > Voice & Data > set it to 3G

5. Go to Settings > Mobile Data > Mobile Data Options > check that Data Roaming switch is ON

6. Go to Settings > Carrier > check that Automatic switch is ON

7. Go to Settings > Wi-Fi > turn Wi-Fi OFF

8. Wait up to 3 minutes for constant 3G mark / signal in upper status bar and then check connection, for example open Safari and check google.com


Procedure for Canada:


1. Please turn phone OFF

2. Insert Surfroam SIM and turn phone ON

3. Go to Settings > Mobile Data > check that Mobile data switch is ON

4. Go to Settings > Mobile Data > Mobile Data Options > Voice & Data > set it to 3G

5. Go to Settings > Mobile Data > Mobile Data Options > check that Data Roaming switch is ON

6. Go to Settings > Carrier > check that Automatic switch is ON

7. Go to Settings > Wi-Fi > turn Wi-Fi ON

            Open safari and go to: m.apnchanger.org

            Select “manually”
            Enter globaldata (all lower case and written as one word) in the APN field, no need for username and password.
            Click on install
            If requested to enter a PIN, enter your iOS device password
            Click on install

8. Go to Settings > Wi-Fi > turn Wi-Fi OFF

9. Wait up to 3 minutes for constant 3G mark / signal in upper status bar and then check connection, for example open Safari and check google.com


Troubleshooting:


If 3G signal is not come up, or some error shown on a screen during network search, or no connection in browser, troubleshoot with the following:


A) USA

  1. Go to Settings > Carrier > set Automatic switch OFF
  2. Wait for list of carriers / networks (for example T-Mobile, AT&T, WTS etc)
  3. Choose one by one few carriers / networks (3 or more is better), wait for a minute on every carrier / network
  4. Set carrier / network T-Mobile
  5. Wait up to 3 minutes for constant 3G mark / signal in upper status bar and then check connection, for example open Safari and check google.com


B) Canada

  1. Go to Settings > Carrier > set Automatic switch OFF
  2. Wait for list of carriers / networks (for example Rogers, Sasktel, Telus etc)
  3. Choose one by one few carriers / networks (3 or more is better), wait for a minute on every carrier / network
  4. Set carrier / network Rogers or Sasktel
  5. Wait up to 3 minutes for constant 3G mark / signal in upper status bar and then check connection, for example open Safari and check google.com


If the data is still not working, attempt the following:


A) USA

  1. Open Phone Keypad
  2. Dial #988 and click Call
  3. In 2 seconds you will see menu: "Select Location”
  4. Check that Location set to *Automatic and *-Ultra
  5. set mark * to Automatic or *-Ultra if needed


A) Canada

  1. Open Phone Keypad
  2. Dial #988 and click Call
  3. In 2 seconds you will see menu: "Select Location”
  4. Check that Location set to *Automatic and *-Global+
  5. set mark * to Automatic or *-Global+ if needed


In the event that the troubleshooting options above do not resolve the data issues, please contact partnersupport@eztix.com or call us at 1-877-413-2488 and request to speak with the OnSite Support Team.