ISSUE

You have an EzTix Scanner with a laser scanner case that is not lighting up with the red laser when you are logged into the app, in the correct event and pressing the thumb button on the right hand side of the scanner.


RESOLUTION

  • As outlined in the solution, Troubleshooting with the EzTix Scanner under the section, Laser Scanner case and iPhone not charging? / Laser Scanner Not Scanning, the iPhone and the laser scanner case have become unpaired. To re-pair the two devices press the clear button on the bottom of the laser case (it glows green when pressed/charging) and the scanning button on the right side of the device simultaneously. You will hear a beep to indicate that the devices have been paired. (This can only be done if the iPhone has an independent charge and the laser case has an independent charge.


  • If the iPhone has a charge but the laser scanner is dead (the clear button on the bottom of the laser case is not glowing green when pressed), you will need to charge the scanner to then re-pair.


  • Should trying to pair the devices not resolve the laser scanning issue, we advise to remove the outer case and the laser scanner case, and slide the iPhone out of the laser scanner device and then reassemble and attempt to pair. The iPhone is a snug fit and a good amount of pressure needs to be used to push down and slide up at the same time to get it out of the laser scanner case. 


  • Each scanner is equipped with back-up Camera Scan that can be used in the event that you cannot get the laser scanner to work. To review how to use the camera scan feature, please review the EzTix Scanner Guide Step 3 a).


For further assistance please contact partnersupport@eztix.com or call us at 1-877-413-2488.