ISSUE

When attempting to log into the EzKiosk App an Connection Error message is received:

I.e.


RESOLUTION

  • Connect to a strong Wifi connection. POS units do not have data capabilities.

  • An alternative to Wifi is tethering by setting up a hotspot from another device:
    • Using another device with access to data, go to Settings.
    • Choose Cellular.
    • Tap on Set Up Personal Hotspot.
    • Go to Settings.
    • Choose Personal Hotspot.
    • Tap the button to turn your personal hotspot on.
    • Your hotspot is now active. The password is on your iPhone's screen and can be shared with the scanner to connect as a Wifi network.

  • In the event that the troubleshooting options in the article listed above do not resolve the data issues, and a Hotspot or using a personal device are not an option, please contact partnersupport@eztix.com or call us at 1-877-413-2488 and request to speak with the OnSite Support Team.